As a glass manufacturer we know our glass products better than anyone else and it is of the utmost importance to us that AGC glass looks impeccable when installed in projects. That’s why, several years ago, we decided to apply our long-term expertise to offer our B2B and B2C customers the tools and products they need to process, install and clean our glass quickly and easily using fully compatible products.
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Klara has been working at AGC since 2001 and, for the past six years, has been involved in our online business as a project manager for the AGC Store, our online webshop where customers can find everything they need to install decorative glass. She has years of expertise in decorative glass and is currently a decorative glass consultant for Glastetik – a network of decorative glass processors and installers– in the Czech Republic.
”As a glass manufacturer we know our glass products better than anyone else and it is of the utmost importance to us that AGC glass looks impeccable when installed in projects. That’s why, several years ago, we decided to apply our long-term expertise to offer our B2B and B2C customers the tools and products they need to process, install and clean our glass quickly and easily using fully compatible products. The range of products on the AGC Store may not be huge, but they have been carefully selected and are backed up by extensive testing processes.
The FIX-IN bonding solution is definitely our bestseller, but the AGC Store offers much more than that: cleaning kits, SAFE+ safety films in cut sizes, samples, detectors and touch-up paints to name just a few. With every new product we try to respond to our customers’ feedback and needs.”
”Some customers were reluctant to install our Matelux and Matelac acid-etched glass as they feared it would be very difficult to clean fingerprints and stains off the glass. That’s why we developed the FIX-IN cleaning kit, comprising a glass spray and a special sponge. The product is very popular and this feedback is really valuable to us.
I’ll give you another example. Several customers dealing with big projects asked us to provide FIX-IN SL silicone in packaging bigger than 310 ml because they needed to save a lot more time during installation. The new 600 ml packaging is the perfect solution for them. They can work fast without building up loads of empty cartridges, just a small pile of empty aluminium bags.
Finally, we recently added the option of purchasing 10 x 15 cm glass samples in response to growing demand from our customers. Architects and design studios, traders and installers would like to be able order the full portfolio of decorative samples for their materials collection or showrooms. We’ve already received several orders since the launch and more are coming in every day.
With this extended range, we’re happy to offer our customers the solution they need and peace of mind.”
”Our customers often ask which bonding solutions are compatible with AGC’s decorative painted glass range. Customers needed a warranty to be certain that the bonding solution they used would not affect the installed glass. As it is impossible for us to offer a warranty on our glass for use with every single brand of silicone, AGC decided to combine its glass knowledge with the bonding solution expertise of a specialist in the field in order to jointly create a fully compatible bonding solution: AGC FIX-IN. As a result, customers can be sure of compatibility between products and can enjoy a 5 or 10-year warranty that we provide on decorative glass when it is installed according to AGC´s FIX-IN Installation Guide.
If you have ever experienced frustration and despair when corrosion appears on the installed glass of a project you know that you would give anything for the solution we offer.”
”FIX-IN products are regularly tested with AGC glass. We always use the same manufacturing processes so our products maintain their properties. This is why we can provide either a 5-year warranty (for Lacobel, Matelac and Mirox) or a 10-year warranty (for Lacobel T and Matelac T) against discolouration, paint peeling and crackles on the back of the glass for our AGC decorative glass products, provided they were installed according to AGC’s FIX-IN Installation Guide .
The FIX-IN solution can save you not only money but a lot of time and sleepless nights, making it an invaluable solution for our customers.
To simplify things for our customers even further, we have developed an easy FIX-IN project configurator for them to use. This is an online tool that quickly calculates the quantity of bonding material customers need for their projects. And to top things off, they also get a quantity discount.”